Sale Items: We offer no return/exchange on items in our final clearance on items priced at €10 and under.
There may be a few days delay in the processing of online returns as extra health and safety precautions are followed. Please allow 1 week from returning your order toreceive notification of your refund.
Please Note: We do not offer any free returns, a charge of €4.99 will be deducted from your refund for the cost of your return.
We have teamed up with DPD to bring added convenience to returning your items. You can find all instructions of this on the back of your invoice or follow them below. You can also post them back to us through an post at your own cost, if this is more convient for you.
Our return address is: Greenes Shoes, Market Square, Letterkenny, Donegal
DPD - Need to return?
All orders nationwide can be returned through DPD by following the simple steps below:
You can also choose to return your items to us through your local post office or courier service which ever is most convenient to you. The cost of these returns are incurred by the customer. We recommend that you use a method of postage that includes a tracking system.
Our return postal address is:
Market Square Centre
We ask customers that need a change of size/product to return their order to us for a refund and place a new order for their new size online.
This will help us provide a faster and more efficient service to our customers. We thank you for your understanding during these changes.
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. While you are deciding to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore please do not damage the items whilst you inspect them or try them on for size. You must ensure goods returned are unworn and repacked in the original box.
If the product is defective, please report it to us at hello@greenesshoes,com and we will arrange a collection to have it returned to us and we will either deliver a new one to you or refund you the cost of the product, and if applicable the original delivery cost. Any breakages, damages, faults or missing items should be reported to us within 24 hours of delivery by emailing firstname.lastname@example.org
Our office opening hours are 8.30am to 5pm Monday - Friday.
Thank you for your custom and please do not hesitate to contact us should you have any further queries