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Returns

COVID19 Returns Update 01-01-21

We are accepting still returns from our online store, there may be a few days delay in the processing of these as ectra health and safety precautions are followed. Please allow 1 week from returning your order to recieve notification of your refund.

We have also extended our returns policy to accept any returns for a refund or exchange from 2 weeks after our stores are able to re-open.

We will update any information on this here as soon as we know when this will be. 

Please Note:  We do not offer any free returns, a charge of €4.99 will be deducted from your refund for the cost of your return.

We have teamed up with DPD to bring added convenience to returning your items. You can find all instructions of this on the back of your invoice or follow them below. You can also post them back to us through an post at your own cost, if this is more convient for you.

Our return address is: Greenes Shoes, Market Square, Letterkenny, Donegal 

DPD - Need to return?

All orders nationwide can be returned through DPD by following the simple steps below: 

  1.  To return your unwanted item, please log on to www.dpd.ie , select PICK UP, then select RETURNS and CONTINUE AS A GUEST.
  2. . Fill out the returns section in order to download your returns label. The reference number is your order number
  3. Print your returns label and attach the label to your returns package.
  4. Drop off your package to any one of the DPD pickup points which are located across Ireland and Northern Ireland. Click here to find the location most convenient to you. On dropping off your parcel you will receive a receipt. It is important to keep your receipt as proof of return until you have received confirmation of your refund 


Returns outside of Ireland 

You can also choose to return your items to us through your local post office or courier service which ever is most convenient to you. The cost of these returns are incurred by the customer. We recommend that you use a method of postage that includes a tracking system. 

Our return postal address is:

Greenes Shoes
Market Square Centre
Letterkenny
Co. Donegal
F92 P93C

Please include your dispatch invoice with returns as we need this to process your refund.


Exchanges

We ask customers that need a change of size/product to return their order to us for a refund and place a new order for their new size online.  

This will help us provide a faster and more efficient service to our customers. We thank you for your understanding during these changes.

 

Our Returns Guidelines

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. While you are deciding to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore please do not damage the items whilst you inspect them or try them on for size. You must ensure goods returned are unworn and repacked in the original box.

Also if the product is defective, please arrange to return it as soon as possible following the above guidelines on dpd.ie and we will either deliver a new one to you or refund you the cost of the product, and if applicable the original delivery cost. Any breakages, damages or faults should be reported to us within 24 hours of delivery by emailing hello@greenesshoes.com

Our office opening hours are 8.30am to 5pm  Monday - Friday.


Thank you for your custom and please do not hesitate to contact us should you have any further queries