Returns

Christmas Returns Policy

A little extra time to find the perfect fit this Christmas.

We’re extending our returns period for purchases made from 23 October, giving you until 11 January to return your Christmas gifts.

If it’s not quite right, you can return it by post for a credit note, or visit us in store for an exchange or credit note. Just remember to include your original receipt

We don’t offer direct exchanges online. If you’d prefer a different size or style, please place a new order separately.

Returns Policy

We hope you love your recent purchase from us here at Greenes Shoes. If you find you need to return your item, you can do so. We are happy to offer you a refund to your original payment method within the cancellation period of 14 days from the day your goods are delivered. We offer the right to cancel and refund your order when your order is received back to our warehouse or returned in-store, no later than 14 days from when you let us know of your decision to return.

We are also happy to accept items back after this time frame, within 28 days from the date you received your order, for store credit.

All items must be returned to us in their original packaging, undamaged and in a clean, re-saleable condition.

Please note we do not accept returns of socks or shoe care.

The customer is responsible for their return package until it reaches our head office, your refund cannot be processed until it is received into our returns department. 

  • We do not offer free returns. If you choose to return your item using our An Post or DPD returns service, a return fee of €4.95 will be deducted from your refund to cover the cost of return shipping.

    Alternatively, you may return your item using another courier at your own expense.

    Please note that this policy applies to standard change-of-mind returns and does not affect your statutory rights under Irish and EU consumer law. If an item is faulty, damaged or incorrectly supplied, please contact our customer service team for assistance

  • Returns within Ireland can be made via DPD or An Post, please find more information below. 
  • We kindly ask that you enclose your dispatch invoice with your return as we need this to process your refund.
  • Please make sure your items are well and securely packaged. Shoe boxes should be put in a returns bag, we recommend reusing the bag your order arrived in. Please do not tape around the box as this destroys the shoes original packaging.
  • Attach your DPD label to the front of your parcel. If returning more than one item, please make sure they are packaged within the same bag/box. If they are in separate packaging, we recommend placing a label on each parcel. We would not recommenced taping them together as parcels may come apart during transit, leading to your items becoming lost.

Returns Options 

An Post - NO PRINTER REQUIRED 

This service is ONLY AVAILABLE TO THE REPUBLIC OF IRELAND CUSTOMERS.

We have now partnered with An Post to bring added convenience to returning your items. You can find all instructions of this on the invoice included with your purchase or follow the steps below. The cost of this service is €4.95 which is deducted from your refund.

      Login on to An Post Returns 
      1.    Select Greenes Shoes from the list of retailers
      2.    Select your reason for return
      3.    Enter your order number reference 
      4.    Select your return method - you can bring your parcel to your local post office. please ensure you include the Greenes Shoes return documentation in the parcel. 

DPD - Returning from Ireland and Northern Ireland - PRINTER REQUIRED

You can find all instructions of this on the invoice included with your purchase or follow the steps below. The cost of this service is €4.99 which is deducted from your refund.

All orders delivered within Ireland and Northern Ireland can be returned through DPD by following the simple steps below:

  1. To return your unwanted item, please log onto https://www.dpd.ie/returns/
  2.  Fill out the returns section to download your returns label. The reference number is your order number.
  3. Print your returns label and attach the label to your returns package.
  4. Drop off your package to any one of the DPD pickup points which are located across Ireland and Northern Ireland. Click here to find the location most convenient to you. On dropping off your parcel you will receive a receipt. It is important to keep your receipt as proof of return until you have received confirmation of your refund.

 

Once your return is received back, a refund is processed to the original payment method for all qualifying returns. This will then appear in your account within 3-5 workings days depending on your bank.

Return your order instore

Your can choose to return your online order to any of our six store locations in Donegal, Galway or Limerick for a refund or exchange for another item. All refunds are processed through our head office to your original payment method. 

Returns from outside of Ireland

You can choose to return your items to us through your local postal or courier service whichever is most convenient to you. The cost of these returns is incurred by the customer. We recommend that you use a method of postage that includes a tracking system as returns are the responsibility of the customer until we receive them back in our warehouse.

If a parcel is returned to us because customs duties, taxes or import charges have not been paid by the customer, the original shipping charge is non-refundable. Any return shipping, customs or handling charges incurred by Greenes Shoes may also be deducted from the refund

Please note, due to Brexit UK returns may incur extra return costs including import fees and customs. These costs are the responsibility of the person returning the goods.

Our address for returns is:

Greenes Shoes

Market Square Centre

Letterkenny

Co. Donegal

F92 P93C

Our Returns Guidelines

We want you to be happy with every purchase you make. Accordingly, you may inspect and try on the items you buy as if you were in one of our stores. To make sure they are the perfect fit and sizing for your feet. While you are deciding to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not damage the items whilst you inspect them or try them on for size. You must ensure goods returned are unworn and repacked in the original box.

It is our policy to return any item(s) to the purchaser if we suspect they show signs of wear or are marked/damaged.

If the product is defective, please report it to us at hello@greenesshoes,com. We will provide you with the details on how to return your item for inspection. We do our best to provide a solution to any issues our customers may have. If you are returning goods to us that you suspect are faulty, we ask that they are in a clean, sanitary condition for our staff to handle.

Any breakages, damages, faults or missing items should be reported to us within 24 hours of the recorded delivery time by emailing hello@greenesshoes.com

Our office opening hours are :

Monday to Friday (excluding bank holidays)

08.30am to 05.00pm

Saturday

09.30am to 03.30pm 

Thank you for your custom and please do not hesitate to contact us should you have any further queries.